PRIVACY POLICY

Nav Trinjan, operated by Trinjan Kala Sangam LLP ("Nav Trinjan", "we", "us", or "our"), respects your privacy and is committed to protecting the personal information you provide while using our website, placing orders, or interacting with our services.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.

By using the Nav Trinjan website or providing your information to us, you acknowledge this Privacy Policy. This policy is considered to be effective from Sept 9, 2026.

We may collect information that is necessary to provide our products and services and operate our website.
A. Personal Information
Depending on how you interact with us, this may include:

• Name;

• Email address;

• Mobile or telephone number;

• Billing address;

• Shipping or delivery address;

• Order and purchase details;

• Payment and transaction-related information;

• Information provided when contacting customer support;

• Information submitted through forms, reviews, feedback, or other communications; and

• Other information that you voluntarily provide to us.

We do not ordinarily require customers to provide information that is not necessary for the relevant
purpose.
B. Payment Information
Payments may be processed through third-party payment gateways or payment service providers.
Where payment is processed by a third party, payment-card or banking information may be collectedand processed directly by that provider in accordance with its own privacy and security practices.
Nav Trinjan does not intend to retain complete debit-card, credit-card, banking-password, UPI PIN, or similar authentication credentials on its own systems.
C. Automatically Collected Information
When you visit or use our website, certain technical information may be collected automatically,
including:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Website pages visited;

• Date and time of visits;

• Referring pages or sources;

• General website usage information; and

• Other technical information generated through your interaction with the website.

This information may be collected through cookies, pixels, analytics tools, or similar technologies.

We may collect information when you:

• Visit or browse our website;

• Create or use an account;

• Place or attempt to place an order;

• Make a payment;

• Subscribe to communications or marketing updates;

• Contact us for customer support;

• Submit a review, feedback, enquiry, or other content; or

• Otherwise interact with Nav Trinjan or our website.

You may be able to browse portions of the website without directly providing personal information.
However, certain services, such as placing an order or requesting customer support, may require relevant information.

We may use personal information for purposes including:

Order Fulfilment

• Processing and confirming orders;

• Processing or facilitating payments;

• Packing and dispatching products;

• Delivering orders;

• Providing shipment tracking information;

• Processing eligible returns and refunds; and

• Maintaining transaction records.

Customer Support

• Responding to enquiries and requests;

• Resolving complaints or order-related issues;

• Providing information about products or services; and

• Communicating with you regarding your transactions.

Website and Business Operations

• Operating and maintaining our website;

• Improving website functionality and user experience;

• Understanding website usage and customer preferences;

• Detecting and preventing fraud, misuse, or security incidents;

• Maintaining business and accounting records; and

• Complying with applicable legal and regulatory requirements.

Marketing Communications

Where applicable and subject to the required consent or other lawful basis, we may use your contact information to send information about Nav Trinjan products, collections, offers, events, or other updates.

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Withdrawal of consent for marketing communications will not affect processing that is necessary for an order or otherwise permitted or required by applicable law.

We process personal information only for lawful purposes and, where required, on the basis of your consent or another lawful basis permitted under applicable law.

Where consent is required, we will seek it in a clear and appropriate manner.

Where processing is based on consent, you may withdraw your consent, subject to applicable law and the consequences of such withdrawal. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may need to be retained or processed even after consent is withdrawn where such processing is necessary for fulfilling an existing transaction, complying with a legal obligation, maintaining required records, resolving disputes, preventing fraud, or for another lawful purpose.

Nav Trinjan does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share relevant information with trusted third parties where necessary to operate our business and provide services to you, including:

• Payment gateways and payment service providers;

• Courier and logistics partners;

• Website hosting and technology providers;

• E-commerce platform or software providers;

• Customer communication and messaging service providers;

• Analytics and website service providers;

• Professional advisers, where necessary; and

• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law.

We share only information reasonably necessary for the relevant purpose.

Third-party service providers may process information according to their own applicable terms and privacy policies.

Our website may use cookies and similar technologies to:

• Enable essential website functions;

• Remember preferences;

• Maintain shopping-cart or session information;

• Understand website usage;

• Improve website performance; and

• Support relevant analytics or marketing activities.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted under applicable law.

For example, transaction and order information may need to be retained for accounting, taxation, legal, dispute-resolution, fraud-prevention, or other legitimate business purposes.

When information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you;

• Request correction of inaccurate or incomplete personal information;

• Request deletion of personal information where applicable;

• Withdraw consent where processing is based on consent;

• Request information regarding the processing of your personal data; and

• Raise a grievance regarding the processing or handling of your personal information.

Requests may be subject to reasonable verification to protect against unauthorised access to personal information.

To exercise an applicable right or raise a privacy-related concern, please contact us using the contact details provided in this Privacy Policy.

Our website and services are not directed specifically at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted under applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

Our website may contain links to third-party websites, social media platforms, payment providers, courier services, or other external services.

This Privacy Policy does not apply to the privacy practices of those third parties. Customers should review the privacy policies of the relevant third parties before providing information to them.

Nav Trinjan is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

If you voluntarily interact with Nav Trinjan through social media platforms or submit photographs, reviews, comments, or other content to us, information associated with that interaction may be processed by us and by the relevant platform.

Where customer content is submitted for publication or promotional use, any use of such content will be subject to applicable permissions, terms, and law.

Some of our technology, payment, communication, analytics, hosting, or other service providers may process information using infrastructure located outside your immediate location or outside India.
Where personal information is transferred or processed outside India, we will do so subject to applicable law and any requirements governing such transfers

Nav Trinjan may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.
The updated policy will be published on this page with the revised Effective Date.
We encourage customers to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern or grievance regarding the handling of your personal information, please contact:
Nav Trinjan (operated by Trinjan Kala Sangam LLP)
Email: support@navtrinjan.org
Phone: +91 70871 07175
Address: Street No. 4, R V Shanti Nagar, Jaitu - 151202, PUNJAB (INDIA)
We will endeavour to respond to privacy-related requests and grievances within the period prescribed by applicable law.

This Privacy Policy shall be governed by the applicable laws of India, subject to any rights or remedies available to individuals under applicable law.