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TERMS & CONDITIONS

Overview

Welcome to Nav Trinjan. These Terms & Conditions govern your access to and use of the Nav Trinjan website and your purchase of products through the website.

By accessing the website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and the policies referred to herein.

These terms and conditions are effective from Sep 9,2026.

About Nav Trinjan

Nav Trinjan is a brand operated by Trinjan Kala Sangam LLP, offering handmade clothing and textile products, preferably made using organic cotton and traditional materials such as khes, stoles, and other handmade products.

Acceptance and Use of the Website

You agree to use the Nav Trinjan website only for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website:

  • For any unlawful or unauthorised purpose;

  • To violate any applicable law or regulation;

  • To infringe the intellectual property or other rights of Nav Trinjan or any third party;

  • To interfere with the operation, security, or functionality of the website;

  • To introduce viruses, malware, or other harmful code;

  • To attempt unauthorised access to the website, its systems, or customer accounts; or

  • To provide false, misleading, or fraudulent information.

Nav Trinjan reserves the right to restrict or terminate access to the website where there is a violation of these Terms & Conditions.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, materials, prices, and other information displayed on the website are accurate.

However, as Nav Trinjan products are handmade and may use natural fibres and traditional textile techniques, minor variations in colour, texture, weave, pattern, finish, size, or appearance may occur. Such variations are inherent characteristics of handmade products and will not, by themselves, be considered defects.

Product photographs may also appear slightly different depending on the customer's device, screen, or display settings.

Nav Trinjan reserves the right to correct errors, inaccuracies, or omissions in product information.

Product Availability

All products are subject to availability.

Nav Trinjan reserves the right to:

  • Limit the quantity of products available for purchase;

  • Discontinue a product;

  • Change product specifications or descriptions; or

  • Decline or cancel an order where a product is unavailable.

If an order is cancelled because a product is unavailable after the order has been placed, the customer will be informed and any applicable payment will be refunded.

Orders and Order Acceptance

Customers are responsible for providing complete and accurate information when placing an order, including their name, delivery address, telephone number, email address, and other information required for order fulfilment.

Placing an order constitutes an offer to purchase the selected products. An order will be considered accepted and confirmed once Nav Trinjan has successfully processed the order and received or authorised the applicable payment.

Nav Trinjan reserves the right to refuse, cancel, or limit an order where there are reasonable grounds to do so, including:

  • Product unavailability;

  • Pricing or product information errors;

  • Suspected fraudulent or unauthorised transactions;

  • Duplicate or unusually large orders;

  • Incorrect customer information; or

  • Other legitimate operational or legal reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with the circumstances of the cancellation.

Pricing and Payment

Product prices displayed on the website are stated in Indian Rupees (INR) unless otherwise specified.

Applicable product prices, shipping charges, taxes, and other charges, if any, will be displayed during the purchase process.

Nav Trinjan reserves the right to change prices, offers, discounts, or other commercial terms at any time. Such changes will not ordinarily affect orders that have already been confirmed.

If an obvious pricing or technical error results in an incorrect price being displayed, Nav Trinjan reserves the right to cancel the affected order and provide an appropriate resolution.

Shipping and Delivery

Shipping and delivery are governed by the Shipping Policy published on the Nav Trinjan website.

The Shipping Policy contains the applicable provisions regarding:

  • Delivery locations;

  • Order processing and dispatch;

  • Delivery timelines;

  • Working days;

  • Order tracking; and

  • Delivery delays.

Please refer to the Shipping Policy for complete details.

Returns and Refunds

Returns and refunds are governed by the Return & Refund Policy published on the Nav Trinjan website.

The Return & Refund Policy contains the applicable provisions regarding:

  • Return eligibility;

  • Return period;

  • Product condition;

  • Return procedure;

  • Return transportation and packaging costs; and

  • Refunds.

Please refer to the Return & Refund Policy for complete details.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete information when placing an order;

  • Reviewing product descriptions and other relevant information before purchase;

  • Ensuring that products are handled and cared for appropriately;

  • Inspecting the product upon delivery; and

  • Following the applicable website policies and procedures.

Intellectual Property

All intellectual property appearing on or forming part of the Nav Trinjan website, including but not limited to:

  • Brand names and logos;

  • Product photographs and images;

  • Product designs;

  • Text and written content;

  • Graphics and artwork;

  • Website design and layout; and

  • Other original materials

is owned by, licensed to, or otherwise lawfully used by Nav Trinjan / Trinjan Kala Sangam LLP, unless otherwise stated.

No part of the website or its content may be copied, reproduced, modified, distributed, published, transmitted, or commercially exploited without prior written permission, except where permitted by applicable law.

User Reviews, Feedback and Submissions

Where the website permits customers to submit reviews, feedback, photographs, comments, suggestions, or other content, customers must ensure that such content is accurate and lawful and does not:

  • Infringe the rights of another person;

  • Contain unlawful, defamatory, obscene, abusive, or misleading material;

  • Violate privacy or intellectual property rights;

  • Contain malicious software or code; or

  • Impersonate another person.

By voluntarily submitting content to Nav Trinjan for publication or use, the customer grants Nav Trinjan permission to use, reproduce, publish, display, or adapt that content for legitimate business and promotional purposes, subject to applicable law.

Nav Trinjan reserves the right to remove or decline to publish content that violates these Terms & Conditions or is otherwise inappropriate.

Third-Party Services and Links

The website may use or provide access to third-party services, including payment gateways, logistics providers, communication platforms, analytics services, and other technology providers.

The website may also contain links to third-party websites.

Third-party services and websites are operated independently and may be subject to their own terms and privacy policies. Nav Trinjan does not control third-party websites or services and, to the extent permitted by law, is not responsible for their content, availability, policies, or practices.

Third-Party Services and Links

The website may use or provide access to third-party services, including payment gateways, logistics providers, communication platforms, analytics services, and other technology providers.

The website may also contain links to third-party websites.

Third-party services and websites are operated independently and may be subject to their own terms and privacy policies. Nav Trinjan does not control third-party websites or services and, to the extent permitted by law, is not responsible for their content, availability, policies, or practices.

Website Availability and Information

Nav Trinjan makes reasonable efforts to maintain the availability and accuracy of the website. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.

Information on the website may occasionally contain typographical errors, technical errors, inaccuracies, or omissions. Nav Trinjan reserves the right to correct or update such information when identified.

Limitation of Liability

To the maximum extent permitted by applicable law, Nav Trinjan and Trinjan Kala Sangam LLP shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the website or services, including losses resulting from website interruptions, technical failures, third-party service disruptions, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nav Trinjan, Trinjan Kala Sangam LLP, and their respective employees, representatives, service providers, and authorised personnel from claims, losses, liabilities, or expenses arising from your:

  • Violation of these Terms & Conditions;

  • Misuse of the website;

  • Violation of applicable law; or

  • Infringement of the rights of Nav Trinjan or any third party.

Force Majeure

Nav Trinjan shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, epidemic or pandemic, strikes, transportation disruptions, government restrictions, civil disturbances, technical failures, or other unforeseen events.

Privacy

The collection, use, storage, processing, and protection of customer information are governed by the Privacy Policy published on the Nav Trinjan website.

Please refer to the Privacy Policy for complete information regarding the handling of personal data.

Changes to These Terms

Nav Trinjan reserves the right to modify, update, or replace these Terms & Conditions from time to time.

The updated Terms & Conditions will be published on the website. Customers are encouraged to review this page periodically.

Your continued use of the website or placement of an order after the updated Terms & Conditions have been published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

If it cannot be made enforceable, the affected provision shall be treated as severable from these Terms & Conditions without affecting the validity of the remaining provisions.

Entire Agreement

These Terms & Conditions, together with the Shipping Policy, Return & Refund Policy, Privacy Policy, and any other policies expressly incorporated into them, constitute the terms governing your use of the Nav Trinjan website and purchase of products through it.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms & Conditions or transactions with Nav Trinjan shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Trinjan Kala Sangam LLP, subject to applicable law.

Contact Information

For questions, concerns, or requests relating to these Terms & Conditions, please contact:

Nav Trinjan (operated by Trinjan Kala Sangam LLP)

Contact details as provided on the Nav Trinjan website or purchase documentation.

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